Sales Training & Coaching

At Teneo, we believe knowledge is power, and our training programs are designed to harness the power of your sales team by teaching the essentials for staying organized, motivated and on track! Our fast-paced, engaging programs are guaranteed to generate energy and excitement while delivering practical skills and techniques applicable to all levels of your organization and are an ideal way to kick-off a sales meeting, or maintain momentum throughout the year.

All of our training programs are offered in an on-site or off-site format and are uniquely tailored to address your team's specific training needs and achieve your organization's business goals.

1:1 Coaching to Catapult Your Sales Success

Our individual Sales Coaching programs run in 90 day cycles to accelerate your sales performance and maximize your effectiveness. To ensure our coaching program is right for you, we offer a complimentary 30 minute call to discuss your coaching needs.

To kick off your coaching program, we have you complete a Profile XT Assessment. This assessment is an online "Total person" assessment that has a myriad of uses. It measures the job-related qualities that make a person productive – Thinking and Reasoning Style, Behavioral Traits, and Occupational Interests. This helps us to get to know you, your style and preferences so we can provide you with coaching that is guaranteed to catapult your sales success.

Then we work with you to develop both personal and professional goals that you can work towards during your 90 day coaching program. We are so confident in our approach that we guarantee you will be able to generate enough incremental income during the 90 day program that it will more than pay for itself!

To Catapult Your Sales Success, Contact Us Today!

As one of six CPSA accredited and licensed trainers in Canada, Lisa Leitch will tailor the following CPSA training programs to specifically meet your team's unique training needs. All programs are available in an on-site or off-site format.

CPSA Professional Selling Program

What type of selling do you engage in with your customers? Is it transactional – just selling more of your products and services? Or are you providing a consultative sales approach resulting in value based selling? 

Today’s customers are more knowledgeable, sophisticated and demanding - sometimes with a capitol “D”. Teneo recently interviewed all types of customers for our new keynote presentation “What’s Keeping Customers Up At Night”. The customers we interviewed re-enforced what they are truly looking for in B2B environments; pro-active, consultative partners who understand their business, and its needs, and provide them with pro-active solutions.

Upon completion of this course your team will be able to:

• Understand and implement the tactical, strategic, and self-management skills necessary in many different types of selling roles

• Apply the 8-Step Consultative Sales Approach: a proven step-by-step methodical process that moves the sale through today’s complex and longer sales cycle to land the deal!

• Produce tangible returns by increasing their professional sales skill level and expertise to retain customers and expand business opportunities

Participation in this program fulfills the education requirement for the Certified Sales Professional (CSP) designation that gives your sales teams a high profile recognition as a sales professional.

Contact Teneo today to see how we can customize a CPSA training program to meet your team's specific needs.

Why Become a CSP?

Give your sales team a competitive edge. Improve their selling skills, clearly establish their professional credibility and help them stand out from the competition.

The CSP (Certified Sales Professional) designation identifies the holder as a highly qualified sales professional in tune with today's global environment. It shows they’ve joined the ranks of more than 2,000 who have met the rigorous standards for excellence set by the CPSA Sales Institute for sales experience, selling skills, willingness to learn, and a commitment to abide by a strict professional Code of Ethics.

The CSP designation is clearly one of the best investments you can make in your team. If you want proof that being Certified Sales Professionals can boost their effectiveness, take a look at what CSP graduates told us in a recent survey:

• 86% of Certified Sales Professionals said their professional designation gave them a competitive advantage in the marketplace
• Almost two-thirds increased their sales by 15% or more in the time since training for their designation
• More than two thirds said the CSP designation gave them added prestige in the eyes of customers and prospects
• 72% rank in the top 25% of sales within their respective organizations
• 67% (two thirds) have over 10 years of sales experience
• A whopping 93% of CSPs recommend becoming a Certified Sales Professional to others.

CPSA Strategic Account Management & Professional Sales Management Training Programs

Gain the competitive edge with CPSA’s Skills for Sales Success courses. Develop your critical sales skills – sell more and sell smarter. Even become a Certified Sales Professional (CSP), the highest standard of sales excellence.

• CPSA Strategic Account Management Program: Establish and Maximize Strategic, Synergistic, Value-based Partnerships with Key Accounts.

• CPSA Professional Sales Management Program: Become a Highly Effective Manager that Controls Conflict, Knows How to Delegate and Demonstrates Expertise in Strategic Planning and Organization.

Delivering Stellar Sales Presentations that Sell - With Live Video Feedback

How good are your sales representatives client presentations?

• Less than 25% of CMA's & VP's are satisfied with their sales team's ability to articulate value
• 82% of executives say reps are unprepared for meetings
• A salesperson is only spending on average 18% of his/her time in front of a client*
• The sales pipeline ratio is 3.46:1 – you need more opportunities to close just one deal *
• Only 50% of salespeople are making their sales plan*

* Source: Sirius Decisions (www.siriusdecisions.com)

What do these startling stats tell us? Your sales team needs to sharpen their presentation skills to close more business. With increased competitiveness, and the limited time your clients have to spend with your reps – the need to be much better in front of prospects and clients is painfully obvious.

This highly interactive workshop includes:

• a pre-workshop conference call where each participant will choose a real client scenario to develop the presentation they will deliver during the workshop using the Consultative Approach

• each real client scenario presentation will be videotaped providing your reps with Live Video Feedback in order to grow business with a potential or existing client

• each participant will have the chance to play the role of the client; to provide possible objections for the sales rep, and the role of the observer; to provide their peers with constructive feedback

• following the training each participant will be held accountable to contact, and present to, their client and report back in a follow-up conference call after the workshop
  

This program will provide your sales team with the:

• opportunity to use a real client scenario to practice their presentation skills

• feedback necessary to identify the areas in their presentations that require improvement

• deeper understanding of their body language and how it affects their clients during a presentation

• confidence needed to deliver stellar sales presentations using the Consultative Sales approach

Give your reps the training they need to improve their sales presentation and land more business, contact Teneo today to schedule your training!

Clients are far more demanding, price conscious, sophisticated and product savvy and they just don’t have time to meet with salespeople! To effectively sell to this new breed of buyer/client requires a pro-active, value-add sales professional who can provide real-world solutions to their clients business and marketing challenges.

Do you want your team to accelerate their sales and outperform the competition?  Teneo is thrilled to announce their new sales training program Forward Selling ™ for salespeople/business owners who want to accelerate their sales by outselling and outperforming their competition and exceeding the expectations of the demanding client!

The Forward Selling ™ program will provide your team with the tools and techniques to:

• become more effective consultants through mastering their sales game

• increasing their top line sales dollars and more importantly improving their bottom line margins

Based on our training experience (and also being a type A salesperson), offering a sales training program for 2-3 consecutive days in a class room or board room setting is challenging and doesn’t produce the desired ROI for the participants. Teneo has developed sales training approaches that are far more effective.

• Option #1: ½ day sales training session every 2-3 weeks to allow the participants to learn and apply the selling strategies & techniques in between each session to become a salesperson who is mastering their sales game by the end of the program.
• Option #2: Taking the team off-site away from phone calls, meetings, and interruptions to a cottage/northern resort area. Its’ amazing how differently you view your business with an open mind among the tranquil waters, trees and blue skies.

Let Teneo facilitate and plan your next sales training program to achieve amazing results! Contact us today to see how we can customize this program to achieve your specific business goals.

The Customer Care Package

Does your Customer Service Team have a Customer Care Creed and ensure every action, word and service level meets that commitment?

With today’s savvy customer, great service isn’t enough. You have to create an experience so compelling that the customer keeps coming back…and spreads the word. In this powerful program, participants take a close look through the customer’s eyes profoundly effecting the way your team delivers customer service. We then work with your team to develop your own “Customer Care Creed,” establishing the foundation for the ultimate customer loyalty experience.

We offer three powerful consecutive sessions:

• It’s All Up to YOU! - Providing Phenomenal Customer Service 

• WIN-WIN Relationships - How to Effectively Work With Your Customers 

• Cross Selling & Up Selling for Better Results

This customer care workshop is for your customer service team or any persons in your organization who interact with your external or internal customers.

Contact Teneo today to customize this program to meet you organization's specific needs and business goals!